Automotive Warranty Administrator in Washington, DC at Passport Auto Group

Date Posted: 11/19/2020

Job Snapshot

Job Description

The Warranty Administrator performs a wide range of administrative and office support duties associated with vehicle warranties.
Essential Functions

Accurately coding warranty claims and entering into the dealerships automated system
Processing warranty paperwork to ensure documentation and verifying criteria required by factory or distributor
Reviewing warranty claims and correcting any errors
Administering warranty parts identification and disposal
Maintaining good working relationships with the Service and parts Departments
Booking/coding warranty & internal repair orders
Keeping abreast of all factory recalls and announcements
Reconciling all warranty receivables and working with the accounting department to obtain payments
Handle rejected claims according to dealership and/or manufacturer specifications and follow up on outstanding claims.
Maintaining all service and customer records as required by the warrantor.
Other duties as assigned.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
EEO Statement
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.


  • Passport Auto Group: Family operated for nearly 30 years.
  • Very supportive and engaged senior management team.
  • Excellent training programs for all positions.
  • Areas top compensation packages and benefits.
  • Huge customer base and loyalty.
  • Excellent reputation for customer satisfaction
  • High volume sales and service operations.
  • Growth track potential within our auto group.

Job Requirements

Skills / Experience:

  • Understanding of basic automotive technology and the repair process
  • Excellent computer and typing skills


  • Ability to work cooperatively with service technicians and other service and parts personnel
  • Ability to analyze complex reports and draw appropriate conclusions


  • High school or equivalent

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