Assistant Service Manager in Washington, DC at Passport Auto Group

Date Posted: 4/3/2020

Job Snapshot

Job Description

Assistant Service Manager

 

The Passport Auto Group is ALWAYS looking for talented Automotive Assistant Service Manager to join our team. If interested and qualified, please submit your contact information and we will alert you when we do have a position available!

  • Passport Auto Group: Family operated for 25 year.
  • Very supportive and engaged senior management team.
  • Excellent training programs for all positions.
  • Areas top compensation packages and benefits.
  • Huge customer base and loyalty.
  • Excellent reputation for customer satisfaction
  • High volume sales and service operations.
  • Growth track potential within our auto group.


Assistant Service Manager job duties

Assistant Service Manager job duties: Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. Maintains automotive records by recording problems and corrective actions planned. Updates job knowledge by participating in educational opportunities; reading manufacturers' publications. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Must have clean driving record and pass background and drug tes

Job Requirements

Skills/Qualifications: 

  • Equipment Maintenance
  • Lifting
  • Problem Solving
  • Reporting Research Results
  • Quality Focus
  • Productivity
  • Estimating
  • Product Knowledge
  • Customer Service
  • Problem Solving, Safety Management

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