Automotive Parts Advisor-BMW in Suitland-Silver Hill, MD at Passport Auto Group

Job Description

Automotive Parts Advisor

Parts Counterman Passport BMW

This is a rare opportunity to join one of the largest BMW dealers on the east coast!!

-Parts counter person needed with automotive dealership or aftermarket parts sales experience.

-The Parts Counter person sells parts to all available customers, over the counter, through the shop, on the phone, or online.

Responsibilities:

-Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.

-Pull purchased parts from stock.

-If the part is not in stock, determine availability and submit fiscally sound overnight ordering if requested by the customer or tech.

-Answer phone calls, providing price quotes and other information.

-Set up orders for daily shipment, delivery, or pick-up.

-Assist Service Technicians in selecting parts needed for repairs in process.

-Notify service desk and the customer that ordered parts have been received.

-Ensure that before parts can be charged out, the technician presents a repair order.

-Display seasonal parts and accessories in an attractive manner.

-Keep all bins, aisles and storage areas clean, near and clearly labeled.

-Be friendly, professional and efficient when working with customers and co-workers.

-Provide the same high level of service to the other dealership departments, as is given to outside customers.

-Issue credit slips for parts returned, ensuring that the original invoice or its number, is available so that purchase and pricing can be verified.

-Keep front and rear counters clean and uncluttered.

-Advise Parts Manager when areas of the department are not in satisfactory condition.

-Keep current on new products and product updates.

-Participate in available training programs.

Qualifications: -Organized, positive person-High School degree or equivalent-Ability to read and understand technical information-Strong communication skills to explain part information to customers and associates-Experience with parts inventorying procedures-Ability to lift or move heavier items-Able to work rotating Saturdays

Highly Preferred: -BMW/MINI Experience (DCSNet, CenterNet, ETK)-eBay and other eCommerce sales experience-Bi-lingual (German or Spanish)

Compensation:

-Base Salary with Commission

-Company benefits

Job Type: Commission

Required education:

• High school or equivalent

Required experience:

• Preferred dealership or aftermarket Parts and/or Service Experience: 2 years
• Direct contact customer service: 2 years

Required license or certification:

• Driver's License with no/minimal infractions-----NO EXCEPTIONS

Job Types: Full-time, Commission